LightingForestShop Shipping Policy

1. Which countries do you ship to?

We currently offer worldwide shipping to the following countries and regions:

United States, Canada, United Kingdom, Australia, Mexico, Germany, France, Spain, Switzerland, Belgium, The Netherlands, Sweden, Italy, New Zealand, Japan, Poland, Ireland, Portugal, and Austria.

For customers in the United States, we have an overseas warehouse located domestically — ensuring fast delivery within 7 days on most in-stock items.
All other international orders are shipped promptly and securely through trusted global carriers.

2. Will sales tax be charged on my order?

No. LightingForestShop does not charge any sales tax on orders placed through our website.

3. Are customs duties included in my order?

No, customs duties are not included in the product price or shipping cost.
All import duties, taxes, and related fees are the buyer’s responsibility, based on your country’s customs regulations.
Please contact your local customs office for detailed information regarding potential duties and fees.

4. How is shipping cost calculated?

We offer transparent, flat-rate shipping fees for your convenience:

All costs exclude customs duties and taxes.

5. Can I expedite my order for an additional fee?

If you’d like to request a custom express option, please email service@lightingforestshop.com.

6. When will my order be shipped?

All orders require 2–7 business days for processing before shipping.
Once your order is shipped, we’ll notify you via email with tracking information.
Please make sure your email address is active and correct.

Processing Time: 2–7 business days

7. How long will delivery take after shipment?

Our standard shipping is handled via reliable international carriers.

Orders from United States will be shipped from our U.S. warehouse, and it's expected to be delivered about 2-7 business days.
Orders from countries other than the United States will be shipped from China, the arrival time will depend on the distance.

8. Can I pay for expedited shipping if I need my order urgently?

Yes. If you need your order urgently, you can request expedited shipping by contacting us at service@lightingforestshop.com.
Our team will assist you in arranging the fastest available option.

9. Which courier services do you use?

We work with reliable global logistics providers such as FedEx, UPS, USPS, EMS, 4PX, and Air Freight.
If you wish to specify a particular courier, please contact us before placing your order.

10. How do I know when my order has been shipped?

Once your order has been shipped, we’ll send a shipping confirmation email to the contact email address you provided at checkout.

11. What should I do if I cannot track my order status?

Most of our shipments are delivered via sea freight first and then transferred to your local courier for final delivery.
Tracking updates may not appear while the package is at sea.
If you’re unable to check your order status, please contact our customer service at service@lightingforestshop.com — we’ll respond within 24 hours.

12. Where are your products shipped from?

Orders from United States will be shipped from our U.S. warehouse.
Orders from countries other than the United States will be shipped from China.
This allows us to ensure strict quality inspection and affordable prices for our customers.

13. Need more help?

If you have any other questions regarding your order or shipping, feel free to reach out to our friendly support team.

Contact Information:
Email: service@lightingforestshop.com
Work Hours: EST 8:00 PM – 7:00 AM (Monday – Friday)
Website: https://lightingforestshop.com