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14-day returns
We currently offer worldwide shipping to the following countries and regions:
United States, Canada, United Kingdom, Australia, Mexico, Germany, France, Spain, Switzerland, Belgium, The Netherlands, Sweden, Italy, New Zealand, Japan, Poland, Ireland, Portugal, and Austria.
For customers in the United States, we have an overseas warehouse located domestically — ensuring fast delivery within 7 days on most in-stock items.
All other international orders are shipped promptly and securely through trusted global carriers.
No. LightingForestShop does not charge any sales tax on orders placed through our website.
No, customs duties are not included in the product price or shipping cost.
All import duties, taxes, and related fees are the buyer’s responsibility, based on your country’s customs regulations.
Please contact your local customs office for detailed information regarding potential duties and fees.
We offer transparent, flat-rate shipping fees for your convenience:
| Order Amount | Shipping Cost |
|---|---|
| Over $299 | Free Shipping |
| $0 – $299 | $19.99 |
All costs exclude customs duties and taxes.
If you’d like to request a custom express option, please email service@lightingforestshop.com.
All orders require 2–7 business days for processing before shipping.
Once your order is shipped, we’ll notify you via email with tracking information.
Please make sure your email address is active and correct.
Processing Time: 2–7 business days
Our standard shipping is handled via reliable international carriers.
Orders from United States will be shipped from our U.S. warehouse, and it's expected to be delivered about 2-7 business days.
Orders from countries other than the United States will be shipped from China, the arrival time will depend on the distance.
| Shipping Method | Estimated Delivery Time | Destination Area |
|---|---|---|
| Standard Shipping | 2–7 Business Days | United States (Ships from U.S. Warehouse) |
| Standard Shipping | 20–45 Business Days | Canada |
| Standard Shipping | 25–45 Business Days | United Kingdom, Australia, Mexico, Germany, France |
| Standard Shipping | 20–45 Business Days | Spain, Switzerland, Belgium, The Netherlands, Sweden, Italy |
| Standard Shipping | 30–45 Business Days | New Zealand, Japan, Poland, Ireland, Portugal, Austria |
Yes. If you need your order urgently, you can request expedited shipping by contacting us at service@lightingforestshop.com.
Our team will assist you in arranging the fastest available option.
We work with reliable global logistics providers such as FedEx, UPS, USPS, EMS, 4PX, and Air Freight.
If you wish to specify a particular courier, please contact us before placing your order.
Once your order has been shipped, we’ll send a shipping confirmation email to the contact email address you provided at checkout.
Most of our shipments are delivered via sea freight first and then transferred to your local courier for final delivery.
Tracking updates may not appear while the package is at sea.
If you’re unable to check your order status, please contact our customer service at service@lightingforestshop.com — we’ll respond within 24 hours.
Orders from United States will be shipped from our U.S. warehouse.
Orders from countries other than the United States will be shipped from China.
This allows us to ensure strict quality inspection and affordable prices for our customers.
If you have any other questions regarding your order or shipping, feel free to reach out to our friendly support team.
Contact Information:
Email: service@lightingforestshop.com
Work Hours: EST 8:00 PM – 7:00 AM (Monday – Friday)
Website: https://lightingforestshop.com
At LightingForestShop, your satisfaction is our top priority.
We proudly offer a 7-Day No-Reason Return and Exchange Policy, allowing you to shop with total confidence.
If for any reason you are not completely satisfied with your purchase, you may return or exchange your item within 7 calendar days of receiving it, as long as it meets the following conditions.
To qualify for a return or exchange under our 7-day policy, please ensure that:
The item is unused, uninstalled, and undamaged.
It remains in its original packaging, including all labels, accessories, manuals, and parts.
There are no signs of wear or modification.
The return request is made within 7 calendar days after delivery.
Clearance, custom-made, personalized, or final-sale items cannot be returned or exchanged unless defective.
The following items are not eligible for 7-day returns or exchanges:
Custom or made-to-order products
Personalized or engraved items
Clearance, liquidation, or final-sale products
Items showing signs of use, damage, or installation
Products missing original packaging, accessories, or documentation
If the return is due to quality issues, incorrect items, or shipping damage, LightingForestShop will cover the return shipping costs.
If the return is due to personal preference (such as color, size, or style change), the buyer is responsible for the return shipping fees.
Contact Us
Send an email to service@lightingforestshop.com within 7 days of receiving your order.
Please include your order number, product name, and reason for return or exchange.
Approval
Our customer service team will reply within 24 hours with the correct return address and instructions.
Ship the Item Back
Send the product in its original condition and packaging. Provide a valid tracking number once shipped.
Inspection & Refund
Once your returned item arrives, our team will inspect it within 3–7 business days.
Refunds will be processed to your original payment method once the return is approved.
Refunds will be issued to the original payment method (PayPal, Credit Card, etc.) within 7 business days after inspection.
Please allow additional time for your bank or credit card provider to post the refund.
You will receive an email confirmation once your refund has been processed.
If you haven’t received your refund after the stated period:
Check your bank or PayPal account.
Contact your credit card company or bank.
If still unresolved, email us at service@lightingforestshop.com — we’ll assist you promptly.
If your item arrives damaged, defective, or incorrect, please contact us immediately at service@lightingforestshop.com with clear photos.
We will quickly arrange for a replacement, repair, or full refund after verification.
Please inspect your order upon delivery and report any issues within 7 days of receipt.
If a package is returned to us due to:
Incorrect address information
Uncollected parcels after the courier’s holding period
Customer refusal without valid reason
LightingForestShop will not be responsible for loss or additional shipping costs.
Please ensure your delivery information is correct before placing an order.
Do not return any items without prior approval — unauthorized returns will not be accepted or refunded.
Do not send your return to the sender’s address printed on the package.
Our customer service team will provide the correct return warehouse address.
LightingForestShop is not responsible for any non-LightingForestShop items sent by mistake.
Please keep your tracking receipt as proof until your refund is confirmed.
Email: service@lightingforestshop.com
Phone: +17253126944 (please give priority to e-mail inquiries.)
Address: 725 N Logan Ave, Colorado Springs, CO 80909 (Note: Not a return address)
Work Hours: EST 8:00 PM – 7:00 AM (Monday – Friday)
Website: https://lightingforestshop.com/
We stand behind every product we sell.
Whether it’s a return, refund, or exchange — our goal is to make sure you’re completely satisfied with your shopping experience at LightingForestShop.
Handle with care: clean gently with a soft cloth, avoid exposure to water and chemicals, and store in a cool, dry place.
Dear customers,
This is Jack from Lightingforestshop — thank you so much for visiting our store!
If you have any questions about our products, your order, or anything else, please don’t hesitate to reach out.
We’re always happy to help and look forward to hearing from you.
Email: service@lightingforestshop.com
Phone: +17253126944 (please give priority to e-mail inquiries.)
Address: 725 N Logan Ave, Colorado Springs, CO 80909 (Note: Not a return address)
Work Hours: EST 8:00 PM – 7:00 AM (Monday – Friday)
Website: https://lightingforestshop.com/
Whether you’re looking for details about our rattan pendant lamps, need assistance with shipping, or just want to share your feedback — we’re here to make your experience smooth and enjoyable.
Your satisfaction is our top priority.
Lightingforestshop – Bringing warmth and art into every home.
Elevate Your Space with Organic Elegance
Bring the warmth of nature indoors with our meticulously hand-knitted rattan pendant lights. Each piece is a testament to artisan craftsmanship, blending timeless weaving techniques with a clean, modern silhouette. Whether you're aiming for a cozy Coastal farmhouse vibe or a refined Japandi look, this lighting fixture serves as a stunning focal point.
| Dimmable | Yes |
| Certification | UL |
| Voltage | 220V-250V, 110V-120V |
| Max Wattage | 60W |
| Cord Type | Hardwired (2m) / Plug In (5m), Adjustable Length |
| Lampshade Included | YES |
| Canopy, Cord Included | YES |
| Bulb(s) included | NO |
| Slanted Ceiling | YES |
Size information:
Diameter = 30CM/11.81in, Height = 25CM/9.84in
Diameter = 40CM/in, Height = 35CM/13.78in
Diameter = 50CM/in, Height = 45CM/17.72in
Diameter = 60CM/in, Height = 55CM/21.65in
Product Specifications:
Material: Sustainable Natural Rattan / Plastic strips
Style: Boho / Coastal / Modern Scandinavian / Wabi-sabi
Voltage: 110V - 240V (Compatible worldwide)
Light Source: E26/E27 Base (LED recommended for energy efficiency)
Adjustable Height: Includes an adjustable cord to suit your ceiling height perfectly.
The order includes: Lampshade*1 / Canopy / Cord / Socket
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